Appropriation dynamics in digital transformation: a comparative case study of digital support structures and processes

Authors

  • Clotilde Coron IAE Paris - Sorbonne Business School, Université Paris 1 Panthéon-Sorbonne
  • Jean-Loup Richet IAE Paris - Sorbonne Business School, Université Paris 1 Panthéon-Sorbonne

Keywords:

Digitalisation, Post Transformation digitale, Objet-frontière, Accompagnement du changement, Complexité

Abstract

Previous research on IS-enabled Organizational Transformation and Digital Transformation (DT) has generally focused on the process of transformation and on its ongoing nature. However, less attention has been paid to the multiple digital support structures and processes that ongoing DT requires. In this research, we study the appropriation of a digital support structure aimed at maintaining cooperation and effort of a complex, contingent, constantly changing DT. How do the different levels of appropriation of a DT support structure co-exist in an ongoing DT? To answer this question, we studied the appropriation of a DT support structure and its processes in three large companies, using participant observation and semi-structured interviews. Our work responds to a lack of research on the appropriation of DT support structure and processes: we explored the three perspectives identified in De Vaujany’s work (rational, socio-political, psycho-cognitive) at three levels of analysis (governance, entity, individual) and for different categories of actors (designers, deployment managers and users) brought together in the context of DT change management.

Author Biographies

Clotilde Coron, IAE Paris - Sorbonne Business School, Université Paris 1 Panthéon-Sorbonne

Clotilde Coron est maîtresse de conférences HDR en Gestion des ressources humaines à l’IAE Paris – Sorbonne Business School en GRH, où elle est également responsable du M2 RHRSE en apprentissage et directrice adjointe de la chaire MAI. Ses recherches et enseignement portent d’une part sur la digitalisation et l’usage des données en GRH, d’autre part sur l’égalité professionnelle entre les femmes et les hommes.

Jean-Loup Richet, IAE Paris - Sorbonne Business School, Université Paris 1 Panthéon-Sorbonne

Jean-Loup Richet est maître de conférences en Systèmes d’Information à l’IAE de Paris – Sorbonne Business School. Il est co-directeur de la chaire Risques, chargé de mission transformation digitale à l’IAE de Paris et responsable du M2 Manager QSE. Ses travaux de recherche les plus récents portent sur les dynamiques de transformation et leur complexité.

Published

2023-04-14

How to Cite

Coron, C., & Richet, J.-L. (2023). Appropriation dynamics in digital transformation: a comparative case study of digital support structures and processes. Systèmes d’Information Et Management (French Journal of Management Information Systems), 26(3), 35–65. Retrieved from https://revuesim.org/index.php/sim/article/view/1100

Issue

Vol. 26 No. 3 (2021)

Section

Empirical research

License

The author bears the responsibility for checking whether material submitted is subject to copyright or ownership rights (e.g. figures, tables, photographs, illustrations, trade literature and data). The author will need to obtain permission to reproduce any such items, and include these permissions with their final submission.

It is our policy to ask all contributors to transfer for free the copyright in their contribution to the journal owner. There are two broad reasons for this:

  • ownership of copyright by the journal owner facilitates international protection against infringement of copyright, libel or plagiarism;
  • it also ensures that requests by third parties to reprint or reproduce a contribution, or part of it, in either print or electronic form, are handled efficiently in accordance with our general policy which encourages dissemination of knowledge within the framework of copyright.

 

In conformity with the French law, the author keeps the 'moral rights' related to the article:

  • The 'authorship right': It is the author's right to have his name associated with each publication and exploitation of the article.
  • The 'integrity right': It can be claimed by the author if he finds that during an exploitation, his work has been distorted (cutting, reassembly...).