Home, sweet home: How well-being shapes the adoption of artificial intelligence-powered apartments in smart cities

Authors

  • Lars Meyer-Waarden TSM Research, Université Toulouse Capitole, CNRS, Toulouse, France & Business Science Institute Luxembourg
  • Julien Cloarec iaelyon School of Management, Université Jean Moulin Lyon 3, Magellan, Lyon, France http://orcid.org/0000-0002-9862-6137
  • Adams Carolin tribe29 GmbH, Munich, Germany
  • Nilusha Aliman Chair for Marketing & Media, Westfälische Wilhelms-University, Münster, Germany
  • Virginie Wirth Osnabrück University, Osnabrück, Germany

Abstract

The recent increase in the use of artificial intelligence (AI) and the Internet of Things has given rise to fundamental changes that affect users’ daily lives. Smart connected objects and smart homes have appeared. The purpose of this study is to understand the acceptance and resistance factors of AI-based smart homes by combining the unified theory of acceptance and use of technology (UTAUT) with other relevant theories (technology acceptance theories from AI and robots research; regulatory focus theory; uses and gratifications theory; technology readiness theory) in a unified model. Cross-cultural data are collected in developed countries (France, Germany) and a developing country (China) and analyzed using PROCESS. The results show that consumers pursue complementary types of goals when making decisions (e.g., utilitarian, prevention-oriented goals and affective, promotion-oriented goals involving well-being). We found a strong positive impact of smart homes’ technology security, trust and well-being on people’s intention to use. Perceived privacy risks negatively influence people’s intention to use only in developed countries.

Author Biographies

Lars Meyer-Waarden, TSM Research, Université Toulouse Capitole, CNRS, Toulouse, France & Business Science Institute Luxembourg

Lars Meyer-Waarden is a Full Professor at the Toulouse School of Management and Business Science Institute. His main research interests are Customer Relationship Management, Big Data Management and Digital Technologies of Marketing (IoT, AI), as well as their consequences on privacy concerns and user well-being. He is the author of books about loyalty programs, and has published articles in journals as Technological Forecasting and Social Change, Information & Management, Marketing Letters, Journal of Retailing, Journal of the Academy of Marketing Science, Journal of Marketing Management, European Journal of Marketing, Journal of Service Marketing, Journal of Business Research, Journal of Retailing and Consumer Services, International Journal of E-Commerce.

Julien Cloarec, iaelyon School of Management, Université Jean Moulin Lyon 3, Magellan, Lyon, France

Julien Cloarec is an Assistant Professor of Data Science at iaelyon School of Management, Université Jean Moulin Lyon 3. He holds an M.Eng. in Computer Science, as well as a Ph.D. in Management Science, for which he was awarded the Best Thesis Prize by the French Foudation for Management Education and a Special Distinction by the French Marketing Association. After defending his Ph.D. at Université Toulouse Capitole, he was a researcher at the Center for Research in Information Technology and Business at Université Laval, in Canada. As an academic, he seeks to offer insights pertaining to consumer privacy and new technologies. His research was published in several journals, such as Psychology & Marketing, Technovation, and Technological Forecasting and Social Change.

Adams Carolin, tribe29 GmbH, Munich, Germany

Carolin Adams is a Junior Digital Marketing Manager at tribe29, Munich, Germany.

Nilusha Aliman, Chair for Marketing & Media, Westfälische Wilhelms-University, Münster, Germany

Dorothea Nilusha Aliman is Research Executive at the XRLab@MCM. She is a doctoral student at the Chair of Marketing & Media Research at the Marketing Center Münster. Before joining the MCM, she studied business and marketing at the Catholic University Ingolstadt-Eichstätt, Germany, and Toulouse School of Management, France.

Virginie Wirth, Osnabrück University, Osnabrück, Germany

Virginie Wirth is a B.Sc. Student in Cognitive Science at Osnabrück University, Germany.

Published

2021-10-01

How to Cite

Meyer-Waarden, L., Cloarec, J., Carolin, A., Aliman, N., & Wirth, V. (2021). Home, sweet home: How well-being shapes the adoption of artificial intelligence-powered apartments in smart cities. Systèmes d’Information Et Management (French Journal of Management Information Systems), 26(4), 55–88. Retrieved from https://revuesim.org/index.php/sim/article/view/1146

Issue

Vol. 26 No. 4 (2021): special issue: Smart Cities

Section

Empirical research

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