Analyse des interprétations d’un SIIO en post-adoption et effets sur l’usage: jeux de discours et stratégies de contournement

Authors

  • Nabila Boukef Charki ESDES, Universite catholique de Lyon
  • Emmanuel Josserand HEC, Université de Genève
  • Mohamed Hedi Charki EDHEC Business School

DOI:

https://doi.org/10.9876/sim.v16i3.320

Keywords:

Post-adoption, power, interventions, rumor, coping strategies

Abstract

Post-adoption is crucial to understand the outcomes of the adoption and use of information systems. Most of the research on post-adoption has, however, dealt with intra-organizational technologies. This paper aims at further our understandings of the use of an Inter-Organizational System (IOS) during post-adoption through the analysis of the interpretations and their effect on its use as well as the power negotiation between the different stakeholders involved. We did so by studying the use of Online Reverse Auctions (ORAs). Based on a qualitative approach, we conducted interviews with the different stakeholders who compose the inter-organizational community (suppliers, buyers and technology initiators). While previous research emphasized the importance of power during adoption, our results extends the role of power during post-adoption. IOS use is anchored in economical stakes and relations of power and coping strategies. We discuss the inefficiency of interventions during post-adoption and analyze the role of rumor and the press which prevailed and thus legitimated the suppliers’ strife. Initiators have then to anticipate such drifts. We examine the coping strategies of the suppliers and their effects on the use of ORAs. These coping strategies can be either carried individually (opportunism boomerang) or collectively (collective boycott to the use of ORAs and lobbying). We demonstrate that they are more efficient in the latter case since they can hinder the use of the technology and trigger a shift in power balance. This emphasizes the capacity of actors to built collective strategies of resistance.

Author Biographies

Nabila Boukef Charki, ESDES, Universite catholique de Lyon

Nabila BOUKEF CHARKI est enseignant chercheur à ESDES et chercheur associée au DRM (UMR CNRS 7088), Université Paris-Dauphine. Docteur en Sciences de gestion (Université Paris-Dauphine). Elle a reçu le prix AIM-FNEGE Robert Reix de la meilleure thèse en Systèmes d’Information en 2005 et le prix CIGREF-AIM 2007 du meilleur article de la revue Systèmes d’Information et Management. Ses recherches portent sur la communication électronique, la virtualité et la post-adoption.

Emmanuel Josserand, HEC, Université de Genève

Emmanuel JOSSERAND est Professeur à HEC, Université de Genève. Il a enseigné le management et la stratégie dans de nombreuses universités et écoles en Europe, Etats-Unis, Australie et Afrique. Ses recherches portent sur les réseaux intra et inter-organisationnels et les communautés de pratiques.

Mohamed Hedi Charki, EDHEC Business School

Mohamed Hédi CHARKI est Professeur Associé à EDHEC Business School. Il a reçu son Doctorat en Management de l’Université Paris Dauphine. Ces centres d’intérêts en recherche consistent dans les Systèmes d’Information Inter-Organisationnels (SIIO), les relations inter-organisationnelles, l’adoption et la post-adoption des SIIO.

References

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2011-09-19

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Vol. 16 No. 3 (2011)

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Empirical research

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