Une singularité dans l’aide à la décision : le cas de la Liaison 16
Keywords:Créativité, Anticipation, Situation extrême de gestion, Système d’Aide à la Décision, Système d’Information, Opportunité
AbstractThis article aims at studying net-centric decision support systems. The main research question examines the effect of such systems on decision maker creativity in extreme situation. We perform an exploratory case study in the French Air Force context. The system, currently used on operational theaters, is known as Link 16. Based upon triangulation of 33 interviews, shadowing observations as well as the analysis of doctrinal documentations and reports from the field, we show that Link 16 increases decisional creativity. Although the tactical system has not been designed to support creativity, it leads to occurrence of creativity in decision making thanks to (1) flexibility in the interface in accordance with strict rules, (2) integration into organizational process and (3) users’ capabilities.
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