Contribution des Objets-Frontière (OF) à la Gestion des Connaissances (GC) : analyse des dépendances dans un bloc opératoire

Authors

  • agnes Lancini Aix Marseille Université
  • Nathalie Sampieri-Teissier Aix Marseille Université

DOI:

https://doi.org/10.9876/sim.v17i4.477

Keywords:

knowledge management, coordination, boundary objects, hospital

Abstract

This paper aims at studying how actors, belonging to heterogeneous social worlds, can manage to coordinate themselves and to share knowledge. The paper mobilizes an original concept, still little used in management science, namely the concept of boundary objects (BO) as a lens for exploring coordination, dependencies and knowledge management (KM) across boundaries. The methodology is based on a case study, which presents the implementation of a new Information System (IS) related to the evolution of an operating room process planning in a French public hospital. The qualitative study is based on the practice-based theory, in order to analyse deeply how actors use BO in a specific context. In a theoretical perspective, this paper shows that BO help actors to coordinate and to develop their knowledge, even to create new knowledge to improve their professional practices. Furthermore, the research highlights the dynamics and the life cycle of BO. This result insists on an important field in Information System research: the social interaction and the difficulties of Information Technology appropriation by the users, but also on the role that boundary-spanners can play. These contributions and perspectives are underlined and discussed, as important parts to be integrated in the implementation and the use of IS.

Author Biographies

agnes Lancini, Aix Marseille Université

MCF Sciences de Gestion

Nathalie Sampieri-Teissier, Aix Marseille Université

MCF Sciences de Gestion

References

Carlile, P. R. (2002), "A Pragmatic View of Knowledge and Boundaries: Boundary Objects in New Product Development", Organization Science, Vol. 13, No. 4, pp. 442-455.

Carlile, P. R. (2004), "Transferring, Translating, and Transforming: An Integrative Framework for Managing Knowledge Across Boundaries", Organization Science, Vol. 15, No. 5, pp. 555-568.

Evrard Samuel, K. (2010), "Apprentissage organisationnel et Supply Chain Management: évolution des modèles classiques de gestion des connaissances", Système D'Information et Management, Vol. 15, No. 2, pp. 45-70.

Fugate, B. S., Stank, T. P. et Mentzer, J. T. (2009), "Linking improved knowledge management to operational and organizational performance", Journal of Operations Management, Vol. 27, No. 3, pp. 247-264.

Kellogg, K. C., Orlikowki , W. et Yates , J. (2006), "Life in the Trading Zone: Structuring Coordination Across Boundaries in Postbureaucratic Organizations", Organization Science, Vol. 17, No. 1, pp. 22-44.

Levina, N. et Vaast, E. (2005), "The emergence of boundary spanning competence in practice: implications for implementation and use of information systems", MIS Quarterly, Vol. 29, No. 2, pp. 335-363.

Linderman, K. et Chandrasekaran, A. (2010), "The scholarly exchange of knowledge in Operations Management", Journal of Operations Management, Vol. 28, No. 4, pp. 357-366.

Malhotra, A., Gosain, S. et El Sawy, O. A. (2007), "Leveraging Standard Electronic Business Interfaces to Enable Adaptive Supply Chain Partnerships", Information Systems Research, Vol. 18, No. 3, pp. 260-279.

Zhang, C., Viswanathan, S. et Henke, J. W. (2011), "The boundary spanning capabilities of purchasing agents in buyer–supplier trust development", Journal of Operations Management, Vol. 29, No. 4, pp. 318-328.

Downloads

Published

2012-12-23

Issue

Vol. 17 No. 4 (2012)

Section

Empirical research

License

The author bears the responsibility for checking whether material submitted is subject to copyright or ownership rights (e.g. figures, tables, photographs, illustrations, trade literature and data). The author will need to obtain permission to reproduce any such items, and include these permissions with their final submission.

It is our policy to ask all contributors to transfer for free the copyright in their contribution to the journal owner. There are two broad reasons for this:

  • ownership of copyright by the journal owner facilitates international protection against infringement of copyright, libel or plagiarism;
  • it also ensures that requests by third parties to reprint or reproduce a contribution, or part of it, in either print or electronic form, are handled efficiently in accordance with our general policy which encourages dissemination of knowledge within the framework of copyright.

 

In conformity with the French law, the author keeps the 'moral rights' related to the article:

  • The 'authorship right': It is the author's right to have his name associated with each publication and exploitation of the article.
  • The 'integrity right': It can be claimed by the author if he finds that during an exploitation, his work has been distorted (cutting, reassembly...).