Accompagner le changement chez l'utilisateur : le cas Air Inter

Eric de DREUZY, Jacky AKOKA

Abstract


The aim of this article is to describe an experiment of change management conducted by Air Inter for its information system end-users. We first present current views on organizational changes and information technologies. A framework of planned change is presented and discussed. The experiment of Air Inter is analysed using this framework. The operational aspects of managing change by Air Inter for the end-users are proposed. Finally, some directions of further research are suggested.

Keywords


Information System;New technologies;Resistance to change;end-user

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DOI: http://dx.doi.org/10.9876/sim.v1i2.11

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