What Are the Secrets of Successful Process Modelling? Insights From an Australian Case Study

Wasana BANDARA, Michael ROSEMANN

Abstract


Contemporary management and IT concepts emphasize the importance of process-oriented management concepts as a business paradigm. While there has been much research and publications on alternative process modelling techniques and tools, little attention has focused on post-hoc evaluation of actual process modelling activities or on deriving comprehensive guidelines on 'how-to' conduct process modelling effectively. This study aims at addressing this gap, and reports on a detailed case study conducted at a leading Australian organisation, with the aim of building a process modelling success model.

Keywords


Process modelling;Success factors;Success measures;Case study method

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DOI: http://dx.doi.org/10.9876/sim.v10i3.178

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