What Are the Secrets of Successful Process Modelling? Insights From an Australian Case Study
Abstract
Contemporary management and IT concepts emphasize the importance of process-oriented management concepts as a business paradigm. While there has been much research and publications on alternative process modelling techniques and tools, little attention has focused on post-hoc evaluation of actual process modelling activities or on deriving comprehensive guidelines on 'how-to' conduct process modelling effectively. This study aims at addressing this gap, and reports on a detailed case study conducted at a leading Australian organisation, with the aim of building a process modelling success model.
Keywords
Process modelling;Success factors;Success measures;Case study method
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Subscribers OnlyDOI: http://dx.doi.org/10.9876/sim.v10i3.178
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