What Are the Secrets of Successful Process Modelling? Insights From an Australian Case Study

Abstract

Contemporary management and IT concepts emphasize the importance of process-oriented management concepts as a business paradigm. While there has been much research and publications on alternative process modelling techniques and tools, little attention has focused on post-hoc evaluation of actual process modelling activities or on deriving comprehensive guidelines on 'how-to' conduct process modelling effectively. This study aims at addressing this gap, and reports on a detailed case study conducted at a leading Australian organisation, with the aim of building a process modelling success model.