Le storytelling : un outil de gestion des connaissances

Bernard FALLERY, Carole MARTI


In this article, the research carried out in a French Regional Chamber of Trade and Crafts is described. Our work consisted of establishing an interactive portal collecting sto¬ries about the experiences of craftsmen using ICT. A study of the different knowledge ma¬nagement models allowed us to determine the characteristics necessary for the construc¬tion of such a portal, and we present the tool that we have developed and implemented. Then, we analysed the sharing and re-use processes by experimenting with 48 cases allo¬wed us to verify three scenarios.



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DOI: http://dx.doi.org/10.9876/sim.v12i4.214

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