Knowledge Management Systems in intra-organizational Supply Chains: an Action-Research in BONFIGIOLI

Cécile GAUMAND, Alain CHAPDANIEL, Aurélie DUDEZERT

Abstract


Optimisation of Supply Chain is today an issue for companies. This paper explores how Knowledge Management could improve the efficiency of Supply Chains. It investigates the specificities of knowledge of Supply Chain collaborators and the specificities of their management. With an Action Research methodology it proposes a framework and recommendations to design efficient Knowledge Management Systems for intra-organizational Supply Chains. It shows that in this context Information Technologies (TI) are rather used to change cognitive schemes than to manage knowledge. IT are used as artifacts that interact with individuals in creating, stocking, sharing and using organizational knowledge.

Keywords


Knowledge Management, Supply Chain Management, Knowledge Management Systems

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DOI: http://dx.doi.org/10.9876/sim.v15i2.255

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