Information technologies, control and panopticon: Towards a Deleuzian approach

Aurélie Leclercq-Vandelannoitte, Henri Isaac

Abstract


The concept of panoptic developed by Michel Foucault has been widely used in research in information systems (IS) and organizational theory to describe the recent forms of organizational control that developed as a result of massive use of technologies of information and communication technologies (ICT). This framework has long been very relevant, but the new characteristics of ICT (including ubiquity) lead us to rethink the organizational control framework. This article applies the work of G. Deleuze to propose a new assessment of control systems, incorporating the use of ubiquitous technologies and new space-time in which they operate. To confront this framework to the organizational reality, a case study is conducted in a consulting firm in the banking industry. The case study highlights a tangle of controls, which illustrates the importance of Deleuze's approach, without definitively rejecting Foucault's panoptic approach, suggesting a power of two interlocking perspectives.

Keywords


contrôle technologique, panoptique, Foucault, Deleuze, technologies mobiles

Full Text:

 Subscribers Only

References


Alvesson M. and Robertson M. (2006), "The Best and the Brightest: The Construction, Significance and Effects of Elite Identities in Consulting Firms", Organization, Vol. 13, n°2, pp.195–224

Amintas A. (2002), "Une généalogie des techniques de contrôle: une lecture de Michel Foucault", Actes du 23ème Congrès de l'AFC, Toulouse.

Aubert N. (2003), Le culte de l'urgence. La société malade du temps, Flammarion, Paris.

Ball K. (2005) “Organization, Surveillance and the Body: Towards a Politics of Resistance”, Organization, Vol. 12, n°1, pp. 89–108

Barker J. (1993), "Tightening the iron cage: concertive control in self-managing teams", Administrative Science Quarterly, Vol. 38, n°3, pp.408-437.

Bauman Z. (2000), Liquid modernity. Cambridge: Polity Press.

Benghozi P.J. et Cohendet P. (1999), "L’organisation de la production et de la décision face aux TIC, Partie 2 : TIC et nouvelles organisations", pp.180-201.

Bentham J. (1780), Panopticon (Le Panoptique, traduit et publié par l’assemblé législative en 1791).

Bougen P.D. & Young J.J. (2000) “Organizing and Regulating as Rhizomatic Lines: Bank Fraud and Auditing”, Organization, Vol. 7, n°3, pp.403-426.

Boulay J. (2004), "La notion de contrôle technologique et la mesure de son efficacité", 9ème colloque de l’AIM.

Boulay J. (2007), "Le pouvoir panoptique des technologies et systèmes d'information : définition, mesure et implications", Systèmes d’Information et Management, Vol.12, n°4, pp. 33-54.

Bouquin H., (2005), Les fondements du contrôle de gestion, 2e éd., PUF, Que sais-je ? Paris.

Carter, C., McKinlay, A., Rowlinson, M. (Eds.) (2002), “Foucault, management and history?”, Special issue and introduction, Organization, Vol. 9, n°4, pp.515-526.

Clegg S.R. (2000), "Pouvoir, symbolique, langage et organisation", in L'individu dans l'organisation, Les dimensions oubliées, Chanlat J.F., Les Presses de l'Université Laval, Eska, Sciences de l’Administration, pp.663-680.

Burrell, G. (1998), "Modernism, postmodernism and organizational analysis: the contribution of Michel Foucault", in Foucault, Management and Organizational Theory, McKinlay, A., Starkey, K. (Eds), Sage, London.

Courpasson D. (2000a), L’Action contrainte, Paris, PUF.

Courpasson D. (2000b), “Managerial Strategies of Domination. Power in Soft Bureaucracies”, Organization Studies, Vol. 21, n°1, pp.141-161.

Cowton C.J., Dopson S.E. (2002), "Foucault’s Prison? Management Control in Automotive Distributor”, Management Accounting Research, Vol. 13, n°2, pp.191-214.

Deleuze G. (1986), Foucault, Paris, Minuit, 1986. p33.

Deleuze G. (1987), "Qu'est-ce qu'un acte de création ?", conférence à la Femis, Mai.

Deleuze G. (1990), "Post-scriptum sur les sociétés de contrôle", L’autre Journal, 1, Mai.

Deleuze G., and Foucault M. (1977) ‘Intellectuals and Power,’ in M. Foucault Language, Counter-Memory, Practice: Selected Essays and Interviews, (edited by D. Bouchard and translated by D. Bouchard and S. Simon), New York: Cornell University Press.

Deleuze G. and Guattari F. (1987) A Thousand Plateaus. Capitalism and Schizophrenia. Trans. By Brain Massumi. Minneapolis: The University of Minnesota Press.

Eraly A. (1993), “Réflexivité, pouvoir, idéologie et rapport à soi", in Structuration du social et modernité avancée : autour des travaux d’Anthony Giddens, Audet M., Bouchikhi H.., Les Presses de L’Université Laval, Sainte-Foy, Québec.

Ezzamel M., Willmott H. (1998), “Accounting for teamwork: A critical study of group-based systems of organizational control”, Administrative Science Quarterly, Vol. 43, n°2, pp.358-396.

Foucault M. (1975), Surveiller et punir, Naissance de la prison, Gallimard, 360 p.

Foucault M. (2001), Dits et écrits, tome 1 : 1954-1975 (1708 p.), tome 2 : 1976-1988 (1736 p.), Gallimard, coll. "Quarto", Paris, 2001.

Giddens A. (1987), La constitution de la société, PUF

Haggerty K.D. (2006) “Tear down the walls: on demolishing the panopticon”. In: Lyon D, Theorizing surveillance: the panopticon and beyond. Cullompton, Devon: Willan Publishing

Haggerty K.D. & Ericson R.V. (2000), The surveillant assemblage, British Journal of Sociology, Vol. 51, n°4, pp.605–622.

Hatchuel A., Pezet E., Starkey K., Lenay O. (2005), Gouvernement, organisation et gestion: l’héritage de Michel Foucault, PU Laval.

Hayes N., Walsham G. (2000), "Competing interpretations of computer-supported cooperative work in organizational contexts", Organization, Vol. 7, n°1, pp. 49-67.

Isaac H., (2004), "Technologies mobiles et management : vers un management nomade ?", Actes du 9ème colloque de l’AIM, Evry.

Lyon, D. (1988), The information society: Issues and illusions, Cambridge, UK, Polity.

Lyon D. (1993), “An electronic panopticon ? A sociological critique of surveillance theory”, Sociological review, Vol. 41, n°4, pp.653-678.

Lyon, D. (1994), The rise of surveillance society, Cambridge, UK, Polity.

Lyon, D., Zureik, E. (eds.). (1996), Computers, surveillance and privacy, Minneapolis: University of Minnesota Press.

Martinez, D.E., (2010) Beyond disciplinary enclosures: management control in the society of control. Critical Perspectives on Accounting, Vol. 22, n°2, pp. 200-211.

McKinlay, A. Taylor P. (1998), ‘Through the Looking Glass: Foucault and the Politics of Production’, in Foucault, Management and Organization Theory: From Panopticon to Technologies of Self, in McKinlay, A. and K. Starkey (Eds.), pp.173-190, London: Sage

Meriläinen S., Tienari J., Thomas R. & Davies A. (2004) "Management Consultant Talk: A Cross-Cultural Comparison of Normalizing Discourse and Resistance", Organization, Vol. 11, n°4, pp.539-564.

Miller, P., & O'Leary, T. (1987), "Accounting and the construction of the governable person", Accounting, Organizations and Society, Vol.12, n°3, pp. 235-65.

Munro I. (2000), “Non-disciplinary power and the network society”, Organization, 7, pp.679-695.

Nogatchewski G. & Sponem S. (2002), "L'utilisation de l'e-mail dans le contrôle organisationnel: le cas de la relation supérieur-subordonné", Actes du XXIIIe Congrès de l'AFC, Toulouse.

Olivier L. (1988), "La question du pouvoir chez Foucault : espace, stratégie et dispositif", Revue canadienne de science politique, Vol. 21, n°1, pp.83-98.

Orlikowski W.J. (1991), “Integrated information environment or matrix of control ? The contradictory implications of information technology”, Accounting, Management and Information Technology, Vol.1, n°1, pp. 9-42.

Poster, M. (1990), The mode of information: Poststructuralism and social context, Cambridge, UK: Polity.

Reix R. (2002), Systèmes d’information et Management des organisations, Vuibert, 4ème édition.

Robertson, M. & Swan, J. (2003) "Control—What Control?” Culture and Ambiguity Within a Knowledge-Intensive Firm", Journal of Management Studies, Vol. 40, n°4, pp.831–58.

Robey D., Lyytinen K., Varshney U., Davis G., Ackerman M.S., Avital M., Sawyer S., Sorensen C. (2004), "Surfing the next wave: design and implementation challenges of ubiquitous computing environments", Communications of the AIS, 13, pp. 697-716.

Sewell G. & Wilkinson B. (1992), “Someone to watch over me: surveillance, discipline and the just-in-time labour process”, Sociology, Vol. 26, n°2, pp. 271-289.

Sewell G. (1998), “The discipline of teams: the control of team-based industrial work through electronic and peer surveillance”, Administrative Science Quarterly, Vol. 43, n°2, pp.397-428.

Starkey K. (2005), “Un étranger dans une contrée étrange: l’accueil réservé à Michel Foucault dans la théorie des organisations anglo-américaines”, in Gouvernement, organisation et gestion: l’héritage de Michel Foucault, Hatchuel A., Pezet E., Starkey K., Lenay O. PU Laval.

Starkey K., Hatchuel A. (2002) The Long Detour: Foucault's History of Desire and Pleasure Organization, Vol. 9, n°4, pp. 641-656.

Tourish D., Collinson D., Barker J.R. (2009), Manufacturing Conformity: Leadership Through Coercive Persuasion in Business Organisations, M@n@gement, Vol. 12, n°5, pp. 360-383.

Webster J. (1995), “Networks of collaboration or conflict ? Electronic data interchange and power in the supply chain”, Journal of Strategic Information Systems, Vol. 4, n°1, pp. 31-42.

Whittle A. (2008), "From Flexibility to Work-Life Balance: Exploring the Changing Discourses of Management Consultants", Organization, Vol. 15, n°4, pp. 513–534

Willcocks L. P. (2004), “Foucault, power/knowledge and information systems: Reconstructing the present”, in Social theory and philosophy for information systems, Mingers J. et L. Willcocks (eds.), Wiley Series in Information Systems, John Wiley & Sons.

Willcocks L. (2006), “Michel Foucault in the Social Study of ICTs: Critique and Reappraisal”, Social Science Computer Review, 24, pp.274-295.

Zarifian P. (2004), “Contrôle des engagements et productivité sociale", Majeure : L'intermittence dans tous ses états, Vol. 17, n°3.

Zuboff S. (1988), In the age of the smart machine: the future of work and power, New York, Basic Books.




DOI: http://dx.doi.org/10.9876/sim.v18i2.485

Copyright (c)