Modelling cloud computing adoption in major French local public authorities

Erick Leroux, Pierre-Charles Pupion

Abstract


The proliferation of cloud computing offers now affects the public sector, so we wish to analyse the patterns of and barriers to adoption of these cloud systems in a highly institutionalized context. After outlining the main principles of diffusion models and the TOE models and HOT-fit, the article analyses the processes and factors of adopting technology innovation in the public context with respect for legality and confidentiality in the public interest. We then propose a synthetic model for the adoption of cloud computing by local authorities. The empirical study is based on a survey on the form and type of cloud with participation by 61 Chief Information Officers (CIOs) or IT directors from French local authorities. We go on to test the model, identify the main factors of innovation adoption, and highlight the importance of safety concerns as central to public choices.


Keywords


Cloud computing, local authorities, adoption, innovation, institution

Full Text:

 Subscribers Only

References


Abrahamson, E. (1991), “Managerial fads and fashions: the diffusion and rejection of innovations”, Academy Management Review, Vol. 16, n°3, p.586–612.

Allen, V.L, & Wilder, D.A. (1977), “Social comparison, self-evaluation and conformity to the group”, in J.M. Suls and R.L; Miller (éd.), Social comparison processes: theoretical and empirical perspectives, Washington, Dc, Hemisphere.

Amblard, M. (2003), “Convention et Management”, Edition De Boeck, 320 pages.

Agarwal, R. & Prasad, J. (1998), “A Conceptual and Operational Definition of Personal Innovativeness in the Domain of IT”, Information Systems Research, Vol. 9, n° 2, p. 204-215.

Asch, S.E. (1951), “Effects of group pressure on the modification and distortion of judgments”, in H.Guetzkow (ed.). Groups, leadership and men, Pittsburgh, Carnegie.

Becker, S. W. & Whisler, T. L. (1967), “The Innovative Organization : A Selective View of Current Theory and Research”, Journal of Business, Vol. 40, n°4, p. 462-469.

Benlian, A. & Hess, T. (2011), “Opportunities and risks of Software-as-a-Service: Findings from a survey of IT executives. in: Decision Support Systems (DSS), Jg. 52, H. 1, p. 232-246.

Besson, P. & Rowe, F. (2011), Perspectives sur le phénomène de la transformation organisationnelle, Système d'Information et Management, Vol. 16, n°1, p. 3-34.

Boltanski, L. & Chiapello, E. (1999), “Le nouvel esprit du capitalisme”, Edition Gallimard.

Boltanski, L & Thévenot, L. (1991), “De la justification des économies de la grandeur”, Edition Gallimard.

Chong, A. Y. L. & Chan, F. T. S. (2012). ”Structural equation modeling for multi-stageanalysis on Radio Frequency Identification (RFID) diffusion in the health careindustry”, Expert Systems with Applications, Vol. 39, n°10, p. 8645–8654.

Cloud Security Alliance. (2011) “Security guidance for critical areas of focus in cloud computing” v3.0 Retrieved from. https://cloudsecurityalliance.org/research/ security-guidance.

Chou, D. C. (2015), “Cloud computing risk and audit issues”, Computer Standards & Interfaces Vol. 42, issue C, p. 137–142.

Davis, F.D. (1989), “Perceived usefulness, perceived ease of use, and user acceptance of information technology, MIS Quarterly, Vol. 13, n° 3, p 319-340.

DeLone, W. & H., McLean, E. R. (1992), “Information systems success: the quest for the dependent variable”, Information systems research, Vol. 3, n°1, p. 60-95.

Delmas, M. A., & Toffel, M. W. (2008), “Organizational responses to environmental demands: Opening the black box”, Strategic Management Journal, Vol. 29, n°10, p. 1027-1055.

DiMaggio, P. J. & Powell, W. W. (1983), “The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields, American Sociological Review”, Vol 48, n°2, p. 147-160.

European Network and Information Security Agency, (2009). “Cloud computing: Benefits, risks and recommendations for information Security” Retrieved from http://www.enisa.europa.eu/activities/risk-management/files/deliverables/ cloud-computing-risk-assessment

Lewis, D.K (1969), “Convention: A philosophical study”, Harvard University Press, Boston.

Fishbein, M., & Ajzen, I. (1975), Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research, Reading, MA, Addison-Wesley.

Geczy, P., Izymi, N. & Hasida, N. (2012), “Cloudsourcing : Managing cloud adoption”, Global Journal of Business Research, Vol. 6, n°2, p. 57-70.

Geczy, P., Izymi, N. & Hasida, N. (2013), “Hybrid Cloud management: Foundations and strategies”, Review of Business and Finances studies, Vol. 4, n°1, p. 37-50.

Garrisona, G. , Wakefieldb, R. L. & Sanghyun, K. (2015), “The effects of IT capabilities and delivery model on cloud computing success and firm performance for cloud supported processes and operations”, International Journal of Information Management, Vol. 35, n°4, p. 377-395.

Hartley, J. (2005), “Innovation in Governance and Public Services: Past and Present, Public Money and Management, Vol. 25, n°1, p. 27-34.

Hecker, A. & Ganter, A. (2013), “The Influence of Product Market Competition on Technological and Management Innovation: Firm-Level Evidence from a Large-Scale Survey”, European Management Review, Vol. 10, n°1, p.17-33.

Hofmann, P. & Woods, D. (2010), “Cloud Computing: The Limits of Public Clouds for Business Applications”, Internet Computing, IEEE , Vol. 14, n°6, p. 90-93

Kuan, K. K. Y. & Chau, P. Y. K. (2001), “A perception-based model for EDI adoption in small businesses using a technology-organization-environment framework”, Information and Management, Vol. 38, n°8, p. 507–521.

Kolodinsky, J. M., Hogarth J. M. & Hilgert, M. A. (2004), “The adoption of electronic banking technologies by US consumers”, International Journal of Bank Marketing, Vol. 22, n°4, p. 238–259.

Lachmann J. (1993), “Le financement des stratégies de l’innovation”, Economica, Paris, 1993.

Lacity, M., & Willcokds, L. (2013), “Outsourcing business process for Innovation”, MIT Sloan Management Review, Vol. 54, n°3, p.63-69.

Lamb, R., & Kling, R. (2003), “Reconceptualizing users as social Actors in information system research”, MIS Quarterly, Vol. 27, n°2, p. 197-236.

Lin, C. H., Lin, I. C., Roan, J. S. & Yeh, J. S. (2012), “Critical factors influencing hospitals’ adoption of HL7 version 2 standards: An empirical investigation”, Journal of Medical Systems, Vol. 36, n°3, p.1183–1192.

Liu, C. F. (2011), “Key factors influencing the intention of telecare adoption: An insti-tutional perspective”,, Telemedicine Journal and e-Health, Vol. 17, n°4, p. 288–293.

Lippert, S. K., & Govindarajulu, C. (2006), “Technological, Organizational, and Environmental Antecedents to Web Services Adoption”, Communications of the IIMA, Vol. 6, n°1.

Lian J-W, Yen D. C., & Wang, Y-T. (2014), “An exploratory study to understand the critical factors affecting the decision to adopt cloud computing in Taiwan hospital”, International Journal of Information Management, n°34, n°1, p. 28– 36.

Lin, A. & Chen N.-C. (2012), “Cloud computing as an innovation: Perception, attitude, and adoption”, International Journal of Information Management, n°32, n°6, p. 533–540.

Lisa, B. A. (2011), “Hospital uses cloud computing to improve patient care and reduce costs”, Available from http://www.microsoft.eu/cloud-computing/case-studies/hospital-uses-cloud

Lyer, B. & Henderson, J. (2010), “Preparing for the future : Understanding the seven capabilities of cloud computing”, MIS Quarterly Executive, vol. 9, n°2, p. 117-131.

March, J. G. &, Simon, H. A. (1958), “Organizations”, New York: Wiley, 2nd ed.

Marston, S., Li, Zh., Bandyopadhyay S., Zhang, J. & Ghalsasi, A. (2011), “Cloud computing - The business perspective”, Decision Support systems, n°51, n°1, p.176-189

Mazalov, V., Lukyanenko, A. & Luukkainen, S. (2015), “Equilibrium in cloud computing market”, Performance Evaluation, n° 92, p. 40-50.

Meyer, J. W., & Rowan B. (1977), “Institutionalized Organizations: Formal Structures as Myth and Ceremony”, American Journal of Sociology, Vol. 83, n°2, p. 340-63.

Midgley, D. F., & Dowling, G. R. (1978), “Innovativeness: the concept and its measurement”, Journal of Consumer Research, Vol. 4, n°4, p. 229-242.

Moore, G.C. & Benbasat, I. (1991), “Development of an Instrument to Measure the Perceptions of Adopting an Information”, Information Systems Research, Vol. 2, n° 3, p. 192-222.

Oliveira, T., Thomas, M., & Espadanal, M. (2014), “Assessing the determinants of cloud computing adoption: An analysis of the manufacturing and services sectors”, Information & Management, Vol. 51, n°5, p. 497–510.

Osborne, S. & Brown, L. (2013), “Risk and innovation: Towards a framework for risk governance in public services”, Public Management Review, Vol.15, n°2, p. 186-208.

Phaphooma, N. ,Wanga, X., Samuel, S, Helmera, S. & Abrahamssona, P. (2015), “A survey study on major technical barriers affecting the decision to adopt cloud services”, The Journal of Systems and Software, n°103, pp 167–181.

Thong, J. Y. L. (1999), “An integrated model of information systems adop-tion in small businesses”, Journal of Management Information Systems, Vol.15, n°4, p.187–214.

Tiers, G., Mourmnant G. &, Leclercq-Vandelannoitte, A. (2011), “L’envol vers le Cloud : un phénomène de maturations multiples », Systèmes d'information & Management, Vol 18, n°1, p. 7-42.

Tolbert, P.S. & Zucker, L.G. (1983), “Institutional sources of change in the formal structure of organizations: the diffusion of civil service reform, 1880-1935”, Administrative Science Quarterly, Vol. 28, n°1, p. 22-39.

Tornatzky, L.G. & Fleischer, M. (1990), “The Process of Technology Innovation”, Lexington: Lexington Books.

Rogers, E. M. (2003), “Diffusion of Innovations”, 5th Edition, New York, NY : The Free Press.

Rogers, E. M. (1995), “Diffusion of innovations”, New York.

Schelling, T. C (1960), “The Strategy of Conflict”, Harvard U Press.

Scott,, W. R. (2008), “Institutions and organizations (3rd ed.). Sage Publications.

Teo, H.H., Tan, B.C.Y., Wei, K.K. & Woo, L.,Y. (1995), “Reaping EDI benefits through a pro-active approach”, Information and Management, Vol. 28, n°3, p. 185-195.

Tingling, P. & Parent, M. (2002) “Mimetic Isomorphism and Technology Evaluation: Does Imitation Transcend Judgment?”, Journal of the Association for Information Systems, Vol. 3, n°5, p. 113–143.

Tushman, M. L. & Nadler D. (1986), “Organizing for Innovation”, California Management Review, Vol. 28, n°5, p.74-92.

Van de Ven, A. H. (1986), “Central Problems in the Management of Innovation”, Management Science, Vol. 32, n°5, p.590-607.

Venkatesh, V., Brown, S. A. &, Bala, H. (2013), “Bridging the qualitative-quantitative divide: Guidelines for conducting mixed methods research in information systems”, MIS Quarterly, Vol. 37, n° 1, pp. 21-54

Venkatesh, V., Morris, M. G., Davis, G.B. &, Davis, F.D. (2003), “User Acceptance of Information Technology: Toward a Unified View”, MIS Quarterly, Vol. 27, n° 3, p. 425-478.

West, M. & Altink, W. (1996), “Innovation at Work: Individual, Group, organizational, and Sociohistorical Perspectives”, European Journal of Work and Organizational Psychology, Vol. 5, n°5, p. 3-11.

Windrum, P. (2008), “Innovation and entrepreneurship in public services”, in P. Windrum and P. Koch (ed.) (2008), Innovation in Public Sector Services-Entrepreneurship, Creativity and Management Cheltenham UK, Northhampton MA, USA, Edward Elgar, p. 3-20.

Yang, Z. Sun, J., Zhang, Y. & Wang, Y. (2015), “Understanding SaaS adoption from the perspective of organizational users: A tripod readiness model”, Computers in Human Behavior, n°45, p. 254-264.

Yusof, M. , Kuljis, J., Papazafeiropoulou, A. & Stergioulas, L. K. (2008), “An evaluation framework for Health Information Systems: Human, organization and technology-fit factors (HOT-fit) ”, International Journal of Medical Informatics, Vol. 77, n°6, p. 386-398.

Yigitbasioglu, O. M. (2015), “External auditors' perceptions of cloud computing adoptionin Australia”, International Journal of Accounting Information Systems, Vol. 18, n°3, pp 46–62.

Zaltman, G., Duncan, R. & Holbek, J. (1973), “Innovations and Organizations”, New York : Wiley.




DOI: http://dx.doi.org/10.9876/sim.v20i4.645

Copyright (c) 2016