Aide à la décision et écartés bancaires : une approche en termes de rationalité procédurale

Jean-Fabrice LEBRATY


The aim of this article is to appreciate the effect of a decision support system on an individual semi-structured decision making process. In this way, we built our approach on a case study in the bank industry. Then we show the relations between communication and information technologies and decision making processes after the implementation of a decision support system. Finally, we judge the impact of this system in terms of procedural rationality.


Information and Communication Technologie;Decision Support Systems;Decision making process;Rationality;Banking industry

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