La réorganisation de la téléphonie par les profils

Yves PATOUT

Abstract


The expertise in the user's dimension is becoming the key to success in technology-oriented projects.This memo gives an insight into different ways and means in this field, and it shows that the satisfaction of the user's needs can prove a hazardous race.

Keywords


Telephony;Quality;Phone-call welcome activity;Organisation chart

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DOI: http://dx.doi.org/10.9876/sim.v6i1.95

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