PANAYIOTOU, Nikolaos; EVANGELOPOULOS, Nikolaos. Simulation applied to Evaluate and Improve the Operation of a Soccer Ticket Club Call Centre. Systèmes d’Information et Management (French Journal of Management Information Systems), [S. l.], v. 14, n. 4, p. 31–50, 2026. DOI: 10.3917/sim.094.0031. Disponível em: https://revuesim.org/index.php/sim/article/view/293. Acesso em: 11 jul. 2026.