AKOKA, Jacky; COMYN-WATTIAU, Isabelle; FAVIER, Marc. Processus métiers et Systèmes d’Information. Systèmes d’Information et Management (French Journal of Management Information Systems), [S. l.], v. 10, n. 3, 2017. Disponível em: https://revuesim.org/index.php/sim/article/view/911. Acesso em: 20 may. 2026.