BAILE, Serge; LOUATI, Rim. End-User IS efficiency : an impact model of service quality on satisfaction. Systèmes d’Information et Management (French Journal of Management Information Systems), [S. l.], v. 15, n. 4, p. 7–43, 2010. Disponível em: https://revuesim.org/index.php/sim/article/view/374. Acesso em: 27 apr. 2024.