Challenges and strategies for legitimizing a temporary organization: a case study of an e-health mobile application design project


  • Blandine Chapel Univ Montpellier, Montpellier Recherche Management, Montpellier, France
  • Roxana Ologeanu-Taddei Toulouse Business School
  • Anne-Sophie Cases Univ Montpellier, Montpellier Recherche Management, Montpellier, France
  • Maurice Hayot PhyMedEx, INSERMU1046, CNRS UMR9214


Stratégies de légitimation, actions symboliques, projet de conception TI, vision temporelle, application de santé mobile


The objective of this article is to analyse how the leaders of a project create s the legitimacy of a project to design a mobile e-health application in order to gain stakeholders support Through a single case study, we highlight the legitimisation challenges of an IT project analysed from the perspective of a temporary organisation. We show that this legitimacy construction process is dynamic and continuous throughout the project, bringing together pragmatic, moral and cognitive legitimisation strategies. Our analysis enriches the literature on the legitimacy of IT projects by showing the importance of the legitimacy of both the project and IT. Moreover, it complements the information systems literature on the legitimacy of IT design projects by introducing the notion of legitimacy deficit: a weakened, damaged or withdrawn legitimacy.

Author Biographies

Blandine Chapel, Univ Montpellier, Montpellier Recherche Management, Montpellier, France

Blandine Chapel est docteure à l’Université de Montpellier en Management des systèmes d’information et en Marketing digital. Elle a soutenu sa thèse en décembre 2021 et s’intéresse particulièrement aux projets de conception de TI dans la santé numérique, à l’expérience patient et à l’évaluation de technologies en santé à travers le domaine de la téléréhabilitation dans les maladies chroniques.

Roxana Ologeanu-Taddei, Toulouse Business School

Roxana Ologeanu-Taddei est professeure associée à Toulouse Business School en management des systèmes d’information. Elle s’intéresse particulièrement à la transformation numérique des organisations, dont notamment les organisations de santé. Elle a publié dans plusieurs revues académiques en santé ou en management des systèmes d’information, dont Systèmes d’information et management et Journal of AIS. Elle a coordonné en 2017, avec Guy Paré, le numéro spécial de SIM, Health IT.

Anne-Sophie Cases, Univ Montpellier, Montpellier Recherche Management, Montpellier, France

Anne-Sophie Cases est Professeur des Universités à l’Université de Montpellier en marketing digital. Elle s’intéresse particulièrement à l’impact des technologies sur la relation client, le bien-être de l’usager dans les environnements connectés. Elle a publié dans plusieurs revues académiques comme Journal of Business Research, Social Science and Medicine, Journal of Service Management, and Recherche et Applications en Marketing.

Maurice Hayot, PhyMedEx, INSERMU1046, CNRS UMR9214

Maurice Hayot est Professeur des Universités et Praticien Hospitalier à l’Université de Montpellier - Faculté de médecine Montpellier-Nîmes et au CHU de Montpellier. Ses recherches dans le domaine de la réhabilitation des maladies chroniques l’ont amené à s’intéresser aux apports de la télémédecine et de la santé numérique. Ses publications sont retrouvées dans des revues de sciences médicales, physiologiques ou biologiques mais également d’informatique médicale telle que JMIR mHealth and uHealth.


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Empirical research