The virtues of process documentation in integration of standardisation constraints: the case of an industrial entity

Authors

  • Céline AVERSENG IAE de Montpellier - CREGOR, Université de Montpellier II
  • Corinne JANICOT IAE de Montpellier - CREGOR, Université de Montpellier II

Keywords:

Process documentation, Standards, SOX, Business Process Management, Traceability

Abstract

Standardisation constraints (SOX, ISO) which are imposed upon companies are numerous and take different forms. Organizations must find tools which allow the integration of these con-straints into their strategy. This study aims to show that process documentation can be a standardisation integration tool. We propose to focus on the real case of an IT industrial en-terprise which has developed a process documentation to face standardisation issues. Process documentation then seems to be a promising theoretical way to deal with transverse manage-rial problems such as standardisation. From a practical view, audits have been greatly im-proved in terms of speed and quality of information produced, but also in terms of continuous improvement practices. The major originality of this research is to show that process docu-mentation can deal with the problems of standardization, but it is also a tool for process man-agement.

Author Biographies

Céline AVERSENG, IAE de Montpellier - CREGOR, Université de Montpellier II

Céline AVERSENG est responsable pédagogique du Master Administration des Entreprises Banques et Assurances et de la préparation à l'agrégation économie et gestion. Ses enseignements portent principalement sur le contrôle de gestion, les ERP et la bureautique. Au niveau de ses recherches, elle s'intéresse au management par les processus, dans leur dimension stratégique, notamment au niveau de la gestion des connaissances et des contraintes de normalisation, mais aussi dans leur dimension technique : lien avec le SI, en particulier les ERP.

Corinne JANICOT, IAE de Montpellier - CREGOR, Université de Montpellier II

Corinne JANICOT est Maître de conférences en gestion, responsable pédagogique du Master Mathématiques Appliquées aux Sciences Sociales Management du Risque. Domaines de compétence : stratégie, systèmes d’information (ERP et Data Mining), contrôle de gestion.

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Published

2010-11-03

How to Cite

AVERSENG, C., & JANICOT, C. (2010). The virtues of process documentation in integration of standardisation constraints: the case of an industrial entity. Systèmes d’Information Et Management (French Journal of Management Information Systems), 15(3), 93–117. Retrieved from https://revuesim.org/index.php/sim/article/view/257

Issue

Vol. 15 No. 3 (2010)

Section

Teaching case studies

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