Identification des facteurs favorisant le succès d'adoption des SGC : étude de cas d'une mutuelle d'assurances

Authors

  • Agnès LANCINI Université Aix Marseille, IUT et Laboratoire CRET-LOG

Keywords:

Knowledge management systems, Adoption, Adoption determinants, Mutual insurance company, Case study

Abstract

This paper investigates the determinants of Knowledge Management System (KMS) adoption. It leads to reconsider KMS adoption in the light of the structuration theory. This research develops the concept of usage level both comprising qualitative and quantitative dimensions. A case-study is conducted within a French mutual insurance company and treats the implementation of an Intranet and the introduction of the groupware technology Lotus Notes. It underlines the major influence of individual and technological factors on KMS implementation. This paper outlines findings such as the important role of the profile of the direction, the profile of the users, IS and KMS characteristics. The influence of organizational structure and culture, and knowledge embedded within the system also play a role during the adoption. Thus, this research develop an empirical model of KM adoption success. The mutual insurance's experiences suggest lessons for others firms attempting to better manage knowledge assets.

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How to Cite

LANCINI, A. (2003). Identification des facteurs favorisant le succès d’adoption des SGC : étude de cas d’une mutuelle d’assurances. Systèmes d’Information Et Management (French Journal of Management Information Systems), 8(2), 11–40. Retrieved from https://revuesim.org/index.php/sim/article/view/137

Issue

Vol. 8 No. 2 (2003)

Section

Empirical research

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