Designing Electronic Commerce Environments on Trust-Building Principles

Authors

  • Peggy PAPADOPOULOU University of Athens, Department of Informatics and Telecommunications
  • Panagiotis KANELLIS University of Athens, Department of Informatics and Telecommunications
  • Drakoulis MARTAKOS University of Athens, Department of Informatics and Telecommunications

Keywords:

Electronic commerce, Trust, Software agents, Virtual reality

Abstract

Overcoming the trust barrier is one of the main challenges facing electronic commerce today. The formation of trust is still an open issue largely because previous research efforts have not explained trust formation as a process which can be influenced through a number of discrete interaction stages with the vendor. We present a theoretical model that describes these stages and provide initial empirical evidence which shows that users come to trust incrementally as they assess the online vendor's benevolence, competence, integrity and predictability. Based on these findings, we derive a set of principles for developing trust-centric web stores and present a prototype environment illustrating their practical applicability.

Downloads

How to Cite

PAPADOPOULOU, P., KANELLIS, P., & MARTAKOS, D. (2003). Designing Electronic Commerce Environments on Trust-Building Principles. Systèmes d’Information Et Management (French Journal of Management Information Systems), 8(3), 55–74. Retrieved from https://revuesim.org/index.php/sim/article/view/143

Issue

Vol. 8 No. 3 (2003)

Section

Empirical research

License

The author bears the responsibility for checking whether material submitted is subject to copyright or ownership rights (e.g. figures, tables, photographs, illustrations, trade literature and data). The author will need to obtain permission to reproduce any such items, and include these permissions with their final submission.

It is our policy to ask all contributors to transfer for free the copyright in their contribution to the journal owner. There are two broad reasons for this:

  • ownership of copyright by the journal owner facilitates international protection against infringement of copyright, libel or plagiarism;
  • it also ensures that requests by third parties to reprint or reproduce a contribution, or part of it, in either print or electronic form, are handled efficiently in accordance with our general policy which encourages dissemination of knowledge within the framework of copyright.

 

In conformity with the French law, the author keeps the 'moral rights' related to the article:

  • The 'authorship right': It is the author's right to have his name associated with each publication and exploitation of the article.
  • The 'integrity right': It can be claimed by the author if he finds that during an exploitation, his work has been distorted (cutting, reassembly...).