Approches language/action et efficacité des réseaux de conversations récurrentes

Authors

  • S. VASQUEZ BRONFMAN Ecole Supérieure de Commerce de Paris

Keywords:

Communication networks, Language/action perspective, Speech acts, Networks organizations

Abstract

This paper presents a method for the evaluation of exchanges' efficiency within communication networks related to operational processes. The interest of this topic arises from the fact that it has been largely excluded from social network analysis methods. In our method, exchanges, i.e. interactions and links, are modelized using the language/action perspective (which is based on the speech act theory) and exchanges' efficiency is defined as customer satisfaction. When applied to several case studies, the method clearly helped to identify inefficiencies in communication between the members of a particular network who are partcipating in an operational process. However, it did not allow to explore completely tha causes why such inefficiencies had arisen. In order to be able to analyse causes, our method should be completed with elements taken from theoretical approaches other than the language/action perspective. Finally, the paper suggests new research directions, e.g. the use of communication network analysis methods to study network organizations.

Downloads

How to Cite

VASQUEZ BRONFMAN, S. (1996). Approches language/action et efficacité des réseaux de conversations récurrentes. Systèmes d’Information Et Management (French Journal of Management Information Systems), 1(4), 49–70. Retrieved from https://revuesim.org/index.php/sim/article/view/19

Issue

Vol. 1 No. 4 (1996)

Section

Empirical Research Article

License

The author bears the responsibility for checking whether material submitted is subject to copyright or ownership rights (e.g. figures, tables, photographs, illustrations, trade literature and data). The author will need to obtain permission to reproduce any such items, and include these permissions with their final submission.

It is our policy to ask all contributors to transfer for free the copyright in their contribution to the journal owner. There are two broad reasons for this:

  • ownership of copyright by the journal owner facilitates international protection against infringement of copyright, libel or plagiarism;
  • it also ensures that requests by third parties to reprint or reproduce a contribution, or part of it, in either print or electronic form, are handled efficiently in accordance with our general policy which encourages dissemination of knowledge within the framework of copyright.

 

In conformity with the French law, the author keeps the 'moral rights' related to the article:

  • The 'authorship right': It is the author's right to have his name associated with each publication and exploitation of the article.
  • The 'integrity right': It can be claimed by the author if he finds that during an exploitation, his work has been distorted (cutting, reassembly...).