L'e-mail : un moyen de contrôle ou de responsabilisation ?
Keywords:
Electronic visibility, Hierarchy reinforcement, Subordinates empowerment, Norms of communication, OverloadAbstract
This paper aims to improve our understanding of the outcomes of e-mail use with hierarchy. We thus adopted a dual approach: after a first series of interviews, we conducted a multi-sites case study. We demonstrated the extended use of e-mail which is perceived as a management tool. Electronic visibility is, however, subject to some limits that we identified. The analysis of e-mail use in three different contexts shows contradictory results. Depending on the context, e-mail use can contribute to the reinforcement of the hierarchy, the empowerment of subordinates and finally no change is perceived regarding the role of hierarchy. E-mail use is however not neutral in this case. Differences of interpretations are explained by hierarchy sense giving of media use as well as its role in changing and reinforcing norms of communication.How to Cite
BOUKEF CHARKI, N., & CHARKI, M. H. (2008). L’e-mail : un moyen de contrôle ou de responsabilisation ?. Systèmes d’Information Et Management (French Journal of Management Information Systems), 13(4), 31–60. Retrieved from https://revuesim.org/index.php/sim/article/view/228
Issue
Section
Empirical research
License
The author bears the responsibility for checking whether material submitted is subject to copyright or ownership rights (e.g. figures, tables, photographs, illustrations, trade literature and data). The author will need to obtain permission to reproduce any such items, and include these permissions with their final submission.
It is our policy to ask all contributors to transfer for free the copyright in their contribution to the journal owner. There are two broad reasons for this:
- ownership of copyright by the journal owner facilitates international protection against infringement of copyright, libel or plagiarism;
- it also ensures that requests by third parties to reprint or reproduce a contribution, or part of it, in either print or electronic form, are handled efficiently in accordance with our general policy which encourages dissemination of knowledge within the framework of copyright.
In conformity with the French law, the author keeps the 'moral rights' related to the article:
- The 'authorship right': It is the author's right to have his name associated with each publication and exploitation of the article.
- The 'integrity right': It can be claimed by the author if he finds that during an exploitation, his work has been distorted (cutting, reassembly...).