La méthode SODA et l'entretien des systèmes informatiques

Authors

  • James PEARSON Université de Laval, Faculté des Sciences de l'Administration
  • Claude BANVILLE Université de Laval, Faculté des Sciences de l'Administration
  • Maurice LANDRY Université de Laval, Faculté des Sciences de l'Administration
  • Krystel MONDOR Université de Laval, Faculté des Sciences de l'Administration

Keywords:

SODA method, Cognitive mapping, Maintenance of computerized systems, Complex problems

Abstract

This paper reports on a case study where the SODA (Strategic Options Development and Analysis) method was used to help in the maintenance of a computerized system. SODA uses cognitive mapping and group workshops (facilitated with the help of a specialized software) to structure and resolve complex organizational problems such as the maintenance of the system in production that was studied here. We present the method, the case, the main results and how the whole approach was evaluated by participants. One of our most significant findings was that SODA can be used in conjunction with more traditional computerized systems maintenance methods.

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How to Cite

PEARSON, J., BANVILLE, C., LANDRY, M., & MONDOR, K. (1998). La méthode SODA et l’entretien des systèmes informatiques. Systèmes d’Information Et Management (French Journal of Management Information Systems), 3(1), 69–94. Retrieved from https://revuesim.org/index.php/sim/article/view/40

Issue

Vol. 3 No. 1 (1998)

Section

Empirical research

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