Motivation Theory Contributions to the understanding of IT Appropriation
Keywords:
Individual Appropriation, Managerial Intervention, Technology, Mandatory Use, Post-Implementation.Abstract
This research adopts a motivational approach of individual technology appropriation suggesting that individuals engage themselves in technology appropriation as long as they find an intrinsic “interest” in it. Due to the fact that this kind of interest is not systematic for professional users, managerial interventions are necessary to extrinsically stimulate user interest in the technology and via this, avoid the risk of non-appropriation. On this basis, we propose a model of individual technology appropriation bringing together the individual and managerial level.
At the individual level two dependent variables represent individual intrinsic interest in the technology (Technology Use Benefit and Technology Relative Advantage). At the manage- rial level, managerial interventions, represented by three moderators (Training, Technical assistance and Internal communication), express extrinsic motivational levers. To test the model we conducted a survey of 332 questionnaires and performed data analysis in Amos 22.
The research findings suggest two types of managerial intervention: cognitive-effect interventions and motivational-effect ones.
References
Adler P., Kwon S.-W., (2013), “The Mutation of Professionalism as a Contested Diffusion Process: clinical Guidelines as Carriers of Institutional Change in Medicine”, Journal of Management Science, vol. 50, n°5, p. 930-962
Agarwal R., Prasad J. (1997), “The Role of Inno- vation Characteristics and Perceived Volun- tariness in the Acceptance of Information Technologies”, Decision Sciences, vol. 28, n°3, p. 557-582
Akkermans H., Van Helden K., (2002), “Vicious and virtuous cycles in ERP implementation: a case study of interrelations between critical success factors”, European Journal of Infor- mation Systems, vol. 11, n°1, p. 35-46
Ambrose M.L, Kulik C.T. (1999) « Old friends, new faces: Motivation research in the 1990s », Jour- nal of Management, vol. 25, n°3, p. 231-292
Arbuckle J.L., Wothke W., (1999) AMOS 4 User’s Guide, SmallWaters Corporation
Autissier D., Moutot J.-M., (2003), Pratiques de la conduite du changement, Dunod, Paris
Balogun J., Hope Hailey V., (2004), Exploring Strategic Change, Prentice Hall, Traduction française, Stratégies du changement, Pearson Education
Bastien, D.T., (1987), “Common patterns of behavior and communication in corporate mergers and acquisitions”, Human Resource Management, vol. 26, n°1, p.17-33
Bingi P, Sharma M.K., Godla J.K, (1999), “Criti- cal issues affecting an ERP implementation”, Information Systems Management, vol. 16, n°3, p. 7-14
Bonnin G., (2002), « Magasin et expérience de ma- gasinage : le rôle de l’appropriation », Decisions Marketing, n°28, octobre-décembre, p. 65-75
Bordia P., Hobman E., Jones E., Gallois C., Callan V., (2004), “Uncertainty during organizational change : types, consequences and manage- ment strategies”, Journal of Business and Psychology, vol. 18, n°4, p.507-532
Boudreau M., Robey D. (2005), “Enacting in- tegrated information technology: a human agency perspective”, Organization Science, vo.16, n°1, p. 3-18
Bourdoncle R., (2000), « Autour des mots : professionnalisation, formes et dispositifs », Recherche et Formation, n°35, p. 117-132
Brown S. A, Massey A. P., Montoya-Weiss M. M, Burkman J. R., (2002), “Do I really have to? User acceptance of mandated technology”, European Journal of Information Systems, vol. 11, n°4, p. 283-295
Callon M., Latour B., (1981), « Le grand Léviathan s’apprivoise-t-il ? », in M. Akrich, M. Callon et B. Latour, Sociologie de la Traduction : textes fondateurs, Les Presses Mines Paris, Collection Sciences Sociales, 2006, p. 11-32
Caru A., Cova B., (2003), « Approche empirique de l’immersion dans l’expérience de consom- mation : les opérations d’appropriation », Recherche et Applications en Marketing, vol. 18, n°2, p. 47-65
Chin W.W., Gopal Salisbury W.D., (1997), “Ad- vancing the Theory of Adaptive Structuration : the Development of a Scale to measure Faithfulness of Appropriation”, Information Systems Research, vol. 8, n°4, p. 342-367
Churchill G.A., (1979), “A paradigm for develo- ping better measures of marketing constructs”, Journal of Marketing Research, vol. 16, n°1, p. 64-73
Crozier M., Friedberg E., (1977), L’acteur et le système, Editions du Seuil, Paris
Davis F.D., (1989), “Perceived Usefulness, Per- ceived Ease of Use and User Acceptance of InformationTechnology”,MISQuarterly,vol. 13, n°3, p. 319-339
Dechamp G., Goy H., Grimard A., Vaujany (de) F.-X., (2006), « Management stratégique et dynamiques d’appropriation des outils de gestion : proposition d’une grille de lecture », Revue Management et Avenir, vol. 9, n°3, p. 181-200
Deci E.L., Eghari H., Patrick B.C., Leone D.R., (1994), “Facilitating internalization: the self-de- termination theory perspective”, Journal of Personality, vol. 62, n°2, 119-142
Deci E.L., Koestner R., Ryan R.M., (1999), “A meta-analytic review of experiments examining the effects of extrinsic rewards on intrinsic motivation, Psychological Bulletin, vol. 125, n°6, p. 627-668
Deci E.L., Ryan R.M., (1985), Intrinsic motivation and self-determination in human behavior, New York: Plenum
Desanctis G., Poole M.S., (1994), “Capturing the Complexity in Advanced Technology Use : Adaptive Structuration Theory”, Organization Science, vol. 5, n°2, p.121-147
Difonzo N., Bordia P., (1998), “A tale of two corporations: Managing uncertainty during organizational change”, Human Resource Management, vol. 34, n°3&4, p. 295-303
El akremi A., Rousse, P., (2003), « Analyse des variables modératrices et médiatrices par les méthodes d’équations structurelles : appli- cations en GRH », in Actes de la Conférence de l’Association Française de Gestion des Ressources Humaines, IAE de Grenoble, p. 1063-1096
Elie-Dit-Cosaque C. M., (2010), « Les réponses de cadres intermédiaires face à l’implémenta- tion de technologies de l’information et de la communication : le cas d’une administration publique », Revue Management et Avenir, n°39, p. 213-232.
Ellemers N., De Gilder D., Haslam S.A., (2004), “Motivating individuals and groups at work: a social identity perspective on leadership and group performance”, Academy of Manage- ment Review, vol. 29, n°3, p. 459-478
Fischer G., N., (1983), Le travail et son espace : de l’appropriation à l’aménagement, Paris, Dunod
Fischer G., N., (1983), Le travail et son espace : de l’appropriation à l’aménagement, Paris, Dunod
Gagne M., Deci E.L., (2005), “Self-determination theory and work motivation”, Journal of Or- ganizational Behavior, vol. 26, n°4, p. 331-362
Gleonnec M., (2003), « Communication et chan- gement organisationnel : le concept de chaîne d’appropriation », Communication in Dixième Colloque bilatéral franco-roumain, Première conférence internationale francophone en Sciences de l’Information et de la Commu- nication, 28 juin – 2 juillet, Bucarest
Grimand A. (2006), L’appropriation des outils de gestion : vers de nouvelles perspectives théoriques ?, Publications de l’Université de Saint Etienne, Coll. Gestion.
Hackman J.R., Oldha, G.R., (1976), “Motivation through the design of work: test of a theory”, Organizational Behavior and human Per- formance, 16, p. 250-279
Hair J.F., Anderson R.E., Tatham R.L., (1995), Multivariate Data Analysis with Readings, 4e édition, Prentice-Hall, London
Haumesse, M., (2004), « La « seconde nature », entre propre et appropriation », in J.-P. Zarader (sous la dir.), La propriété : le propre, l’ap- propriation CAPES/Agrégation Philosophie, Ellipses, Paris 2004, p. 93-116
Howell R. (1987), Covariance Structure Mo- deling and Measurement Issues : A Note on Interrelations Among A channel Entity’s Power Sources, Journal of Marketing Research, vol. 24, n°1, p. 119-126
Hussenot A., (2008), “Between structuration and translation: an approach of ICT appropriation, Journal of Organizational Change Manage- ment, vol. 21, n°3, p. 335-347
Hussenot A., (2009), « Manager l’appropriation des solutions TIC : des controverses aux modes d’appropriation », Systèmes d’Information et Management, vol. 14, n°2, p. 65-83
Isaac H., Leclercq A., Besseyre Des Horts C.-H., (2006), « Adoption and appropriation: towards a new theoretical framework. An explanatory research on mobile technologies in French companies”, Systèmes d’Information et Ma- nagement, vol. 11, n°2, p. 9-47.
Ives B., Olson M.H., (1984), User involvement and MIS success: a review or research”, Ma- nagement Science, vol. 30, n°5, p. 586-603
Jaccard J., Et Wan C.K., (1996), Lisrel approaches to interaction effects in multiple regression, Sage Publications, New York
Jarvenpaa S.L., Ives B, (1991), “Executive Invol- vement and Participation in the Management of Information Technology”, MIS Quarterly, vol. 15, n°2, p. 204-224.
Jasperson J.S., (2005), “A comprehensive concep- tualisation of post-adaptive behaviors asso- ciated with information technology enabled work systems”, MIS Quarterly, vol. 29, n°3, p. 525-557
Johnson G., Scholes K., (1999), Exploring Cor- porate Strategy, Prentice Hall
Karahanna E, Straub D.W., Chervany N.L., (1999), “Information Technology Adoption Across Time : A Cross-Sectional Comparison of Pre-Adoption and Post-Adoption Beliefs”, MIS Quarterly, vol. 23, n°2, p.183-213
Klaus T., Blanton J.E., (2010), « User resistance determinants and the psychological contract in enterprise system implementation”, Euro- pean Journal of Information Systems, vol. 19, n°6, p. 625-636
Lapointe L., Rivard S. (2005), « A multilevel Mo- del of Resistance to Information Technology Implementation », MIS Quarterly, vol. 29, n°3, p. 461-491
Latham G.P., Winters D.C., Locke E.A., (1994), “Cognitive and motivational effects of participation: a mediator study”, Journal of Organizational Behavior, vol. 15, p. 49-63
Laulan A.-M., (1984), « Assumer le paradoxe », in Inforcom 84, Quatrième Congrès national des Sciences de l’Information et de la Com- munication
Leonard-Barton. D., Deschamps I., (1988), “Ma- nagerial Influence in the Implementation of NewTechnology”,ManagementScience,vol. 34, n°1, p. 1252-1265
Lewis L.K., (1999), “Disseminating information and soliciting input during planned organiza- tional change”, Management Communication Quarterly, vol. 13, n°1, p. 43-75
Li X., Hsieh J. J., Rai A., (2013), “Motivational Differences Across Post-Acceptance Informa- tion System Usage Behaviors, Information Systems Research, vol. 24, n°3, p. 659-682
Liang H., Saraf N., Hu Q., Xue Y., (2007), “As- similation of enterprise systems: The effect of institutional pressures and the mediating role of top management”, MIS Quarterly, vol. 31, n°1, 59-87
Locke E.A., Latham G.P., (1990), A theory of goal setting and Task performance, Englewood Cliffs, NJ, Prentice Hall
Mallet C. (2006), « Innovation et mesure de l’ap- propriation des outils de gestion : proposition d’une démarche de construction d’un tableau de bord », in Actes de colloque « En route vers Lisbonne », 9 et 10 novembre
Markus M.L., Tanis C., (2000), “The enterprise system experience – from adoption to suc- cess”,inZmud,R.W.,(sousladir.),Framingthe Domains of IT Management, Pinnaflex Edu- cational Resources, Cincinati, Oh., p. 173-208
Maslow A.H., (1943), « A Theory of Motivation », Psychological Review, n°50, p. 370-396
Millerand F., (1999), “Usages des NTIC : les approches de la diffusion, de l’innovation et de l’appropriation”, http://composite.org/99.1/ articles/ntic_2.htm, 20 p.
Moore G.C., Benbasat I., (1991), “Development of an Instrument to Measure Perceptions of Adopting an Information Technology Inno- vation”, Information Systems Research, vol. 2, n°3, p. 192-222
Mowday R.T., (1979), “Equity theory predictions of behavior in organizations”, in R.M Steers & L. W Porter (Eds), Motivation and Work Behavior, 124-126, New York, McGraw-Hill
Nelson T., Coxhead H., (1997), “Increasing the probability of re-engineering/culture change success through effective internal commu- nication”, Strategic Change, vol. 6, p. 29-48
Orlikowski W., (1992), “The Duality of Techno- logy: Rethinking the Concept of Technology and Organizations”, Organization Science, vol. 3, n°3 p. 398-472
Orlikowski W., Robey D., (1991), “Information Technology and the Structuring of Organiza- tions”, Information Systems Research, vol. 2, n°2, p. 143-169
Ping R.A. Jr, (1995), “A Parsimonious Estimating Technique for Interaction and Quadratic Latent Variables”, Journal of Marketing Research, vol. XXXII, p. 336-347
Prohansky H.M., Ittelson W.H., Rivlin L.G., (1970),
Environmental psychology – man and his physical setting, New York, Holt, Rinehart et Winston
RichardsonP.,Denton,D.K.,(1996),“Commu- nicating change”, Human Resource Manage- ment, vol. 35, n°2, p. 203-216
Rivard S., Lapointe L., (2012), “Information technology Implementers’ Responses to User
Resistance: Nature and effects”, MIS Quarter- ly, vol. 36, n°3, p. 897-920
Robey D., Ross J.W., Boudreau M.-C., (2002), “Learning to implement enterprise systems: an exploratory study of the dialectics of change”, Journal of Management Information Systems, vol. 19, n°1, p. 17-46
Rodon J., Sese F., Christiaanse E., (2011), “Ex- ploring users’ appropriation and post-im- plementation managerial intervention in the context of industry IOIS”, Information Systems Journal, vol. 21, n°3, p. 223-248
Roehrich G., (1994), « Innovativités hédoniste et sociale : proposition d’une échelle de me- sure », Recherche et Applications en Marke- ting, vol. IX, n°2, p. 19-42
Rothbard,M.N., (2004), Man, Economy and State with Power and Market, Ludwig von Mises Institute
Roussel P., Durrieu F., Campoy E., El Akremi A., (2002), Méthodes d’Equations structurelles : Recherche et Applications en Gestion, Eco- nomica, Paris
Rowine B., (2005), « La “traduction” une dé- marche de conduite du changement organi- sationnel lié aux TIC », Revue Gestion 2000, Dossier spécial, La gestion des changements stratégiques », n°5, septembre-octobre, p. 61-76
Ryan R.M., Deci E.L., (2000), “Self-Determination Theory and the Facilitation of Intrinsic Moti- vation, Social Development and Well-Being”, American Psychologist, vol. 55, n°1, 68-78
Salisbury W.D., Chin W.W., Gopal, A. Newsted, P.R., (2002), “Research Report: Better Theory through Measurement –Developing a Scale to Capture Consensus on Appropriation”, Information Systems Research, vol. 13, n°1, p. 91-103
Serfaty-Garzon, P. (2003), « L’appropriation », in M. Segaud, J. Brun et J.-C., Driant (sous la dir.), Dictionnaire critique de l’habitat et du logement, Paris, Editions Armand Colin, p. 27- 30 et aussi sur le site : http://www.perlaserfaty. net/texte4.htm
Sharma R., Yetton P., (2003), « The Contingent Effects of Management Support and Task Interdependence on Successful Information Systems Implementation », MIS Quarterly, vol. 27, n°4, p. 533-555.
Simons R., (1994), “How New Top Managers use Control Systems as Levers of Strategic Renewal”, Strategic Management Journal, vol. 15, p. 169-189
Staehr L., (2010), “Understanding the role of managerial agency in achieving business bene- fits from ERP systems”, Information Systems Journal, 20, p. 213-238
Strong T.B., (1996). “Nietzsche’s Political Misap- propriation”, The Cambridge Companion to Nietzsche, Eds. Bernd Magnus and Kathleen M. Higgins. Cambridge: Cambridge Univer- sity Press
Taylor S., Todd P.A., (1995), “Assessing IT Usage: The Role of Prior Experience”, In- formation Systems Research, vol. 19, n°2, p. 561-570
Thietart R.-A. et al. (2003), Méthodes de re- cherche en management, 2e édition, Dunod, Paris
Thompson R.L., Higgins C.A., Howell J.M., (1991), “Personal Computing: Toward a Conceptual Model of Utilization”, MIS Quarterly, vol. 15, n°1, p. 124-143
Tsoni C., (2012), « Proposition d’une échelle de mesure psychométrique de l’appropriation individuelle d’un outil informatique », Sys- tèmes d’Information et Management, vol. 17, n°4, p. 39-68.
Turner J.C., Hogg M.A., Oakes P.J., Reicher S.D., Whetherell M.S, (1987), Rediscovering the social group: a self-categorization theory, Oxford, Blackwell
Van Der Heijden H, (2004), “User acceptance of hedonic information systems”, MIS Quarterly, vol. 28, n°4, p. 695-704.
Vaujany (De) F.-X., (2006), « Pour une théorie de l’appropriation des outils de gestion : vers un dépassement de l’opposition concep- tion-usage », Revue Management et Avenir, vol. 9, n°3, p. 109-126
Vaujany (De) F.-X., (sous la dir.), (2005), De la conception à l’usage : éléments d’un mana- gement de l’appropriation des objets et des outils de gestion, Collection « Questions de Société », Editions EMS
Venkatesh V., Davis F.D., (2000), “A Theoreti- cal Extension of the Technology Acceptance Model: Four Longitudinal Field Studies”, Ma- nagement Science, vol. 45, n°2, p. 186-204
Venkatesh V., Morris M.G., Davis G.B., Davis F. D., (2003), “User Acceptance of Information Technology: Toward a Unified view”, MIS Quarterly, vol. 27, n°3, p. 425-478
Venkatesh V., Speier C., Morris M.G., (20Ò02), “User Acceptance Enablers in Individual Decision Ma- king about Technology : Toward an Integrated Model”, Decision Sciences, vol. 33, n°2, p. 297-316
Vroom V.H., (1964), Work and Motivation, New York, Wiley
Weick K., (1985), “Cosmos vs. Chaos: Sense and Nonsense in Electronic Contexts”, Organiza- tional Dynamics, vol. 14, n°2, p. 51-64
Wicklund R. A., Reuter T., Schiffmann R., (1988), “Acting on Ideas: appropriation to One’s Self ”, Basic and Applied Social Psychology, vol. 9, n°1, p. 13-31
Published
How to Cite
Issue
Section
License
The author bears the responsibility for checking whether material submitted is subject to copyright or ownership rights (e.g. figures, tables, photographs, illustrations, trade literature and data). The author will need to obtain permission to reproduce any such items, and include these permissions with their final submission.
It is our policy to ask all contributors to transfer for free the copyright in their contribution to the journal owner. There are two broad reasons for this:
- ownership of copyright by the journal owner facilitates international protection against infringement of copyright, libel or plagiarism;
- it also ensures that requests by third parties to reprint or reproduce a contribution, or part of it, in either print or electronic form, are handled efficiently in accordance with our general policy which encourages dissemination of knowledge within the framework of copyright.
In conformity with the French law, the author keeps the 'moral rights' related to the article:
- The 'authorship right': It is the author's right to have his name associated with each publication and exploitation of the article.
- The 'integrity right': It can be claimed by the author if he finds that during an exploitation, his work has been distorted (cutting, reassembly...).
