Accompagner le changement chez l'utilisateur : le cas Air Inter

Authors

  • Eric de DREUZY Compagnie Air France Europe
  • Jacky AKOKA Ecole Supérieure des Sciences Economiques et Commerciales (ESSEC) à Paris

Keywords:

Information System, New technologies, Resistance to change, end-user

Abstract

The aim of this article is to describe an experiment of change management conducted by Air Inter for its information system end-users. We first present current views on organizational changes and information technologies. A framework of planned change is presented and discussed. The experiment of Air Inter is analysed using this framework. The operational aspects of managing change by Air Inter for the end-users are proposed. Finally, some directions of further research are suggested.

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How to Cite

de DREUZY, E., & AKOKA, J. (1996). Accompagner le changement chez l’utilisateur : le cas Air Inter. Systèmes d’Information Et Management (French Journal of Management Information Systems), 1(2), 61–78. Retrieved from https://revuesim.org/index.php/sim/article/view/11

Issue

Vol. 1 No. 2 (1996)

Section

Empirical Research Article

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