What kind of KM devices for what kind of KM objectives?

Authors

  • Sophie Mignon IUT, Université Montpellier II
  • Béatrice Siadou-Martin IUT, Université Montpellier II
  • Corinne Janicot IAE, Université Montpellier II
  • Céline Averseng IAE de Montpellier
  • Agnès Mazars-Chapelon IUT, Université Montpellier II

Keywords:

Knowledge management, KM objectives, KM devices, contingency factors, Managers’ KM profiles

Abstract

This paper investigates the following research questions: what are KM objectives and KM devices in organizations? Can we establish specific relationships between KM objectives and KM devices? And can we identify contingency factors? The method applied is based on a quantitative study, by means of a questionnaire administered to more than a hundred firms. The findings are consistent with theoretical literature on two points: two groups of distinct internal and external objectives, and different kinds of KM devices – organizational, technical and human- have been identified. We therefore tried to underline direct links between objectives and devices. But surprisingly, we did not observe significant relationships. Thus, KM objectives and devices are dissociated in managers’ choices and are not significantly correlated. Organizational actors use KM devices without considering external or internal KM objectives. Additionally, the study of the contingency factors shows contrasted results. A typology of managers was then conducted and three behavioral profiles were defined: the convinced managers, the moderated managers and the sceptical ones. From a practical and managerial point of view, this research characterizes the KM objectives and devices in order to enable a better understanding of their implementation mechanisms.

Author Biographies

Sophie Mignon, IUT, Université Montpellier II

Ses recherche portent sur la pérennité des entreprise en particulier l’analyse des  processus d’innovation des entreprises familiales pérennes. Ses travaux portent aussi sur les systèmes de management des connaissances dans les organisations professionnelles caractérisées par une utilisation intensive de connaissances.

Béatrice Siadou-Martin, IUT, Université Montpellier II

Ses activités de recherche et publications portent sur l'évaluation des expériences de consommation (impact du système de valeurs du consommateur, rôle de la justice perçue) ainsi que sur les nouvelles perspectives de vente à travers le cadre d'analyse de la théorie de l'attachement .

Corinne Janicot, IAE, Université Montpellier II

Ses recherches portent sur l’étude des stratégies de management des connaissances comme la stratégie de codification, mais également sur l’étude des dispositifs organisationnels et humains permettant de promouvoir le partage et le transfert. Ses travaux portent également sur les relations entre le contrôle de gestion et la mise en place des PGI, (évolution du métier du contrôleur de gestion, évolution de la place du contrôle de gestion dans une organisation intégrée).

Céline Averseng, IAE de Montpellier

Ses recherches et publications portent sur le management par les processus, dans leur dimension stratégique (notamment au niveau du KM et des contraintes de normalisation : SOX, ISO, ITIL...) mais aussi technique (lien avec le SI, en particulier les ERP).


Agnès Mazars-Chapelon, IUT, Université Montpellier II

Ses activités de recherche concernent : L'étude des innovations managériales dans une perspective socio-historique - L'étude des aspects émotionnels et cognitifs du fonctionnement organisationnel - Les méthodes de recherches : études de cas, analyse de contenu, incidents critiques, scénarii.

 

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Published

2012-08-29

How to Cite

Mignon, S., Siadou-Martin, B., Janicot, C., Averseng, C., & Mazars-Chapelon, A. (2012). What kind of KM devices for what kind of KM objectives?. Systèmes d’Information Et Management (French Journal of Management Information Systems), 17(3), 33–70. Retrieved from https://revuesim.org/index.php/sim/article/view/258

Issue

Vol. 17 No. 3 (2012)

Section

Empirical research

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