A driven community of practice in innovation by SEB Group

Authors

  • Lusine Arzumanyan ESDES, The Business School of UCLy
  • Katia Angué La Réunion University

Keywords:

Community of practice, Innovation, Multinational firm

Abstract

In the age of constant change, successful companies unrelentingly strive to generate and widely spread new knowledge accros the organization with intent to reflect it in the new products, services and processes. In these instances many multinationals set up communities of practice which encourage learning, development and sharing of knowledge as well steer innovation and creativity. This paper targets a better understanding of how to put together and to grow a community of practice in innovation. The empirical research conducted in SEB Group focuses specifically on this type of community of practice. The data was collected through 63 semi-structured interviews, direct observation and analysis of internal documentation. The conclusions highlight four stages in the construction and development of a community of practice.

References

Dameron, S., Josserand, E. (2007), « Le développement d'une communauté de pratique : Une analyse relationnelle », Revue française de gestion, N° 174, p. 131-148.

Daunais, S., Zibara, L., Beaulieu, M., Cohendet, P., Moreau, B., Simon, L. (2010), « Le pilotage des communautés de pratique au sein de l'industrie des télécommunications: une comparaison des sociétés Bell et Orange », Gestion, Vol. 35, N° 4, p. 47-55.

Dupouët O., Barlatier P.-J. (2011), « Le rôle des communautés de pratique dans le développement de l’ambidextrie contextuelle : le cas GDF SUEZ », Management International, Vol. 15, N° 4, p. 95-108.

Gongla, P., Rizzuto, C.R. (2001), « Evolving communities of practice: IBM Global Services experience », IBM Systems Journal, Vol. 40, N° 4, p. 831-841.

Gosselin, F., Barlatier, P-J, Cohendet, P., Dunlavey, P., Dupouët, O., Lampron, F (2010), « Le partage des rôles et des responsabilités à l’égard du pilotage des communautés de pratique ».

Gestion, Vol. 35, N° 4, p. 36-46.

Ghauri, P.; Grønhaug, K. (2010), Research methods in business studies, 4ème éd., Pearson.

Habhab-Rave, S. (2010), « The role of the communities of practice in the process of », Revue des sciences de gestion, Vol. 45, N° 241, p. 43-54.

Hara, N., Schwen, T.M. (2006), « Communities of practice in workplaces: learning as a naturally occurring event », Performance Improvement Quarterly, Vol. 19, N° 2, p. 93-114.

Hildreth P.; Kimble, Ch. (2004), Knowledge networks: innovation through communities of practice, London, Idea Group Publishing.

Hughes, J., (2007), « Lost in translation: communities of practice, the journey from academic model to practitioner tool », in J. Hughes, N. Jewson, L. Unwin (Eds), Communities of practice: critical perspectives, Routledge, London, p. 30-40.

Lave, J.; Wenger, E. (1991), Situated learning: legitimate peripheral participation, Cambridge, Cambridge University Press.

Lesser, E.; Everest, K. (2001), « Using communities of practice to manage intellectual capital », Ivey Business Journal, Vol. 65, N° 4, p.37-41.

McDermott, R. (2000), « Knowing in community: ten critical success factors in building communities of practice », IHRIM Journal, Vol.4, N° 1, p. 19-26.

McDermott, R. (2007), « Building healthy communities», Inside Knowledge, Vol. 10, N° 9, p. 14-19.

Nonaka, I. (1991), The knowledge-creating company, Harvard Business Review, Vol. 69, N° 6, p. 96-104.

Patton, M. Q. (2002), Qualitative Research and Evaluation Methods, 3ème édition, Sage Publications.

Prax, J-Y.; Buisson, B.; Silberzahn, Ph. (2005), Objectif innovation: stratégies pour construire l'entreprise innovante, Paris, Dunod.

Probst, G.; Borzillo, S. (2007), « Piloter les communautés de pratique avec succès », Revue française de gestion, Vol. 1, N° 170, p. 135-153.

Royer, I., Zarlowski, P. (2007b), « Echantillon(s) », in Thiétart R. A. (Éds.) Méthodes de recherche en management, Dunod, 3ème édition, Paris.

Saint-Onge, H., Wallace, D. (2003), Leveraging communities of practice for strategic advantage, Butterworth-Heinemann, Boston, MA.

Thompson, M. (2005), « Structural and epistemic parameters in communities of practice », Organization Science, Vol. 16, N° 2, p. 151-164.

Wenger, E.; McDermott, R.; Snyder, W. M. (2002), Cultivating communities of practice: a guide to managing knowledge, Boston, MA: Harvard Business School.

Wenger, E. (1998), Communities of practice: learning, meaning and identity. Cambridge, Cambridge University Press.

Yin, R. K. (2003), Case Study Research: Design and Methods, 4ème édition, Sage Publications, Thousand Oaks.

Yin, Robert K. (2010), Qualitative research from start to finish, Guilford Publications.

Published

2017-12-05

How to Cite

Arzumanyan, L., & Angué, K. (2017). A driven community of practice in innovation by SEB Group. Systèmes d’Information Et Management (French Journal of Management Information Systems), 23(1). Retrieved from https://revuesim.org/index.php/sim/article/view/766

Issue

Section

Teaching case studies