L’influence des émotions sur les comportements d'utilisation du Shadow IT
Mots-clés :
Shadow IT, coping, orienté-problème, orienté-émotion, sécurité, comportementRésumé
L’utilisation du Shadow IT (SIT) peut être caractérisée comme suit : (1) une adoption volontaire par les employés d’outils informatiques non approuvés dans le but de travailler plus efficacement, et (2) la violation par les employés des politiques de sécurité de l'entreprise, même quand ils agissent sans intention malveillante. Nous avons utilisé le modèle de l'adaptation de l'utilisateur (coping model of user adaptation) dans le cadre d’une enquête auprès de 480 utilisateurs du SIT afin d’étudier comment les employés font face à l'utilisation du SIT. Nos résultats indiquent que dans le contexte de l’utilisation du SIT, les employés se sentent satisfaits quel que soit leur niveau de maîtrise du SIT et qu’un plus grand niveau de contrôle perçu permet aux employés de maximiser leur performance au travail, ce qui augmente encore plus leur satisfaction. Nous montrons également que la menace perçue favorise la mise en œuvre de mesures de sécurité au travers de comportements d'adaptation orientés-problème (PFC) et limite les comportements d'adaptation orientés-émotion (EFC). Comme l'utilisation du SIT peut être perçue à la fois comme bénéfique et menaçante, nous contribuons à la recherche comportementale en systèmes d'information (SI) en montrant que même lorsque les employés utilisent des ressources informatiques non approuvées à la dérobée et enfreignent les politiques informatiques de l'entreprise, ils tentent néanmoins de limiter les risques qu’ils génèrent afin de préserver l'efficacité accrue qu’ils retirent de l'utilisation du SIT.
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