Analyse des interprétations d’un SIIO en post-adoption et effets sur l’usage: jeux de discours et stratégies de contournement

Auteurs

  • Nabila Boukef Charki ESDES, Universite catholique de Lyon
  • Emmanuel Josserand HEC, Université de Genève
  • Mohamed Hedi Charki EDHEC Business School

Mots-clés :

Post-adoption, pouvoir, interventions, rumeur, stratégies de contournement

Résumé

La phase de post-adoption est critique pour comprendre la réalisation des objectifs escomptés de l’adoption et l’usage des systèmes d’information. Toutefois, la majorité des recherches qui analysent la phase de post-adoption des systèmes d’information se sont concentrées sur les technologies intra-organisationnelles. Cet article se propose de comprendre l’évolution des interprétations d’un Système d’Information Inter-Organisationnel (SIIO) en phase de post-adoption ainsi que leurs effets sur l’usage du système et la négociation du pouvoir entre les différents acteurs impliqués. Pour ce faire, nous avons adopté une approche qualitative basée sur une étude de cas contrastant les représentations de trois groupes de parties prenantes (initiateurs de la technologie, acheteurs et fournisseurs) constituant la communauté inter-organisationnelle dans le cadre des Enchères Electroniques Inversées (EEI). L’analyse de nos résultats met en évidence le rôle des jeux de pouvoir et de contournement (opportunisme boomerang, boycott et lobbying) liés aux enjeux économiques des acteurs. Les stratégies de contournement collectives ont permis de remettre en cause l’usage du SIIO et sont à l’origine d’un changement des rapports de force. La mise en évidence de l’efficacité de ces stratégies montre comment des acteurs en situation de faiblesse peuvent construire des stratégies collectives de résistance. Nous montrons également les limites de l’intervention en post-adoption et l’influence de la rumeur et de la presse qui ont permis de légitimer la contestation des fournisseurs.

Bibliographies de l'auteur

Nabila Boukef Charki, ESDES, Universite catholique de Lyon

Nabila BOUKEF CHARKI est enseignant chercheur à ESDES et chercheur associée au DRM (UMR CNRS 7088), Université Paris-Dauphine. Docteur en Sciences de gestion (Université Paris-Dauphine). Elle a reçu le prix AIM-FNEGE Robert Reix de la meilleure thèse en Systèmes d’Information en 2005 et le prix CIGREF-AIM 2007 du meilleur article de la revue Systèmes d’Information et Management. Ses recherches portent sur la communication électronique, la virtualité et la post-adoption.

Emmanuel Josserand, HEC, Université de Genève

Emmanuel JOSSERAND est Professeur à HEC, Université de Genève. Il a enseigné le management et la stratégie dans de nombreuses universités et écoles en Europe, Etats-Unis, Australie et Afrique. Ses recherches portent sur les réseaux intra et inter-organisationnels et les communautés de pratiques.

Mohamed Hedi Charki, EDHEC Business School

Mohamed Hédi CHARKI est Professeur Associé à EDHEC Business School. Il a reçu son Doctorat en Management de l’Université Paris Dauphine. Ces centres d’intérêts en recherche consistent dans les Systèmes d’Information Inter-Organisationnels (SIIO), les relations inter-organisationnelles, l’adoption et la post-adoption des SIIO.

Références

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2011-09-19

Comment citer

Boukef Charki, N., Josserand, E., & Charki, M. H. (2011). Analyse des interprétations d’un SIIO en post-adoption et effets sur l’usage: jeux de discours et stratégies de contournement. Systèmes d’Information Et Management (French Journal of Management Information Systems), 16(3), 7–44. Consulté à l’adresse https://revuesim.org/index.php/sim/article/view/320

Numéro

Vol. 16 No 3 (2011)

Rubrique

Article de recherche empirique

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