Mandatory IS Adoption and Emotions: What Humor Tells Us

Authors

  • Aurélie Dudézert Université Paris-Saclay, Univ Evry, IMT-BS, LITEM, 91025, Evry-Courcouronnes, France. https://orcid.org/0000-0002-0604-0471
  • Florence Laval Université de Poitiers, IAE de Poitiers, Laboratoire CEREGE, France https://orcid.org/0000-0003-4143-8335
  • Nathalie Mitev SBE, ERCIS, University of Münster, Deutschland
  • Olfa Chourabi Université Paris-Saclay, Univ Evry, IMT-BS, LITEM, 91025, Evry-Courcouronnes, France.

DOI:

https://doi.org/10.66450/sim.v31i1.01

Keywords:

Covid-19 crisis, humor, teleworking, Qualitative videography methodology, Mandatory IS adoption

Abstract

The implementation of teleworking during the COVID 19 lockdown is a case of extreme, massive and mandatory deployment of information systems in the workplace. This abrupt and sudden transformation of practices gave rise to a proliferation of humorous videos on the Internet depicting employees’ emotional experiences. To explore the emotional dimensions of mandatory IS adoption, this study examines the feelings expressed in humorous videos about enforced teleworking during the pandemic. We developed a video analysis protocol and a coding framework to identify the types of humor employed and the emotions they evoke in viewers. Our findings categorize humor styles and link them to the instrumental, relational, and managerial dimensions of IS use, highlighting the critical role of perceived employee control. The study demonstrates that analyzing employee emotions can provide managers with valuable insights into the challenges of mandatory IS adoption, enabling them to better interpret workers’ emotional responses and dynamics.

Author Biographies

Aurélie Dudézert, Université Paris-Saclay, Univ Evry, IMT-BS, LITEM, 91025, Evry-Courcouronnes, France.

Aurélie Dudézert is a Full Professor of Information Systems (IS) Management at Institut Mines-Télécom Business School. Her research focuses primarily on the organizational transformations driven by the deployment of emerging information technologies (collaborative tools, RPA, artificial intelligence) within work practices. She also develops innovative research protocols, known as Big Quali, which integrate generative AI into qualitative research methods.

The author of numerous books and scientific articles published in leading journals (notably JSIS, EJIS, SIM), she actively contributes to the academic community as an editorial board member for several journals and as an associate researcher at the Business Science Institute. Her academic expertise is strongly grounded in field practice; she regularly serves as an expert consultant for national and international organizations (including SNCF, TotalEnergies, Bouygues, the French Defense Procurement Agency [DGA], Michelin, and HeadMind Partners). Finally, she co-directs both the New Normal Observatory and the FNEGE Digital Transformation Observatory.

Florence Laval, Université de Poitiers, IAE de Poitiers, Laboratoire CEREGE, France

Florence Laval is a Full Professor at the University of Poitiers and a researcher at CEREGE (UR 13564). She holds a PhD from the University of Montpellier and obtained her Habilitation to Supervise Research in 2017, with a dissertation on plasticity as a new perspective on the role of the Human Resources function in organizations. As a specialist in Human Resource Management, she supervises doctoral research and focuses on transformations in work organization linked to the use of information technologies, from Web 2.0 to Artificial Intelligence. Her research examines the impact of these technologies on work, the HR function, and HR management. She has authored several publications on these topics in journals including JGIM, IJTHI, RAVS, Gérer & Comprendre, SIM, RIPCO, RM&A, and RGRH. Her research is conducted in close collaboration with companies and institutions through research contracts and collective projects. She founded the AGRH thematic working group “HRM and ICT” and has organized AGRH-AIM research workshops. She is currently responsible for the AIM Working Group “Use and Appropriation of Digital Tools.” She is also a Professor at the Business Science Institute and co-founder of the Observatory of the New Normal at Work. She co-leads two FNEGE-listed training programmes on AI tools for research.

Nathalie Mitev, SBE, ERCIS, University of Münster, Deutschland

Dr Nathalie Mitev was an Associate Professor at the London School of Economics, Information Systems and Innovation Group, in the Department of Management for 17 years. She held prior academic positions at Salford University in Manchester, and City University Business School (then Cass Business School, now Bayes Business School) in London. Her research focuses on the organizational aspects of information systems and technology, particularly from a sociological and political perspective. She has built a reputation for in-depth qualitative research, for setting a critical agenda and helping to bring this approach within mainstream information systems and organizational research. She has published critical work in management studies (in e.g., Journal of Management Studies, Management Learning, Personnel Review, Culture and Organisation, New Technology, Work and Employment) and information systems (European Journal of Information Systems, Journal of Information Technology, Information Technology and People, Information and Organization, The Information Society, Journal of Global Information Management, Information Technology for Development). She was track chair for ICIS (International Conference on Information Systems), EGOS (European Group for Organization Studies), and she co-chaired the IFIP8.2 conference 'Information Systems and Organizations'. She co-edited 'Materiality and Space', ‘Materiality and Time’, 'Materiality and Regulation', 'Materiality and Managerial Techniques' and ‘New Ways of Working: Organizations in the Digital Age’, published by Palgrave Macmillan. These books are based on an ongoing series of workshops on 'Organizations, Artefacts and Practices' that she co-founded. She is now Research Associate at Paris Dauphine University, Muenster University in Germany and the Business Science Institute. She was previously Senior Research Fellow at King’s College London, and has held visiting positions at Poitiers University, Grenoble University, Ecole de Management de Strasbourg, Aarhus University, Institut des Mines Telecom Evry, HEC Montréal, HEC Paris, HEC Lausanne and Fundação Getulio Vargas Sao Paulo. She runs doctoral workshops on qualitative research methods in management, philosophical foundations of research, and on how to write the thesis. She is also the co-editor of, ‘Research Methods for the DBA’, and ‘Qualitative Research: Voices in Management Research’, published by EMS editions.

Olfa Chourabi, Université Paris-Saclay, Univ Evry, IMT-BS, LITEM, 91025, Evry-Courcouronnes, France.

Olfa Chourabi Tantan is an Associate Professor at Institut Mines-Télécom Business School (IMT-BS), where she is affiliated with the Smart BIS team and the IS Lab. Her research explores the intersection of emerging technologies and learning dynamics, with a particular focus on the digital transformation of higher education (including hybrid learning, gamification, and generative AI).

A recognized expert in Design Science, she deploys advanced qualitative methodological approaches such as videography and "Big Quali". Her work resonates beyond academia through media appearances and institutional collaborations. Actively involved in the Information Systems scientific community, she collaborates with the RIADI laboratory (ENSI Tunis) and regularly serves as a reviewer for leading international conferences (AIM, ECIS, HICSS)

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Published

2026-09-14

How to Cite

Dudézert, A., Laval, F., Mitev, N., & Chourabi, O. (2026). Mandatory IS Adoption and Emotions: What Humor Tells Us. Systèmes d’Information Et Management (French Journal of Management Information Systems). https://doi.org/10.66450/sim.v31i1.01

Issue

First Look

Section

Empirical Research Article

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